
Frequently asked questions.
Do you offer in-person sessions?
Yes, in addition to telehealth, we do offer limited in-person sessions in Nassau County and in Queens. Specific location of office can be provided upon further communication.
I am interested in starting therapy, what are my next steps?
It is encouraged to have an initial 15-min consultation call before scheduling a session. Feel free to complete a contact form or reach out at 515-216-9126 to schedule a consultation. After the consultation the client will receive intake forms which can be completed before the first session.
What If I need to Cancel my session?
It is required to cancel any scheduled sessions 48 hours prior to the scheduled time. Without two days of notice your card on file will be charged the full session rate.
Do You Accept Insurance?
Yes, we accept Aetna, Cigna, and Optum.
What If you do not take my insurance?
If we do not accept your insurance a receipt can be provided upon request and depending on your out-of-network benefits you may be eligible for reimbursement for a percentage of the cost. You will need to contact your insurance company inquire about your benefits and to see if you have a deductible for mental health services. Below are questions you may find helpful to ask your insurance provider.
Does my health insurance plan include mental health benefits?
What percentage of the fee will my insurance company cover?
Do I have an out of network deductible? If so, what is it and have I met it yet?
Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
Do I need written approval from my primary care physician in order for services to be covered?
Does my insurance cover Telehealth sessions? If not, how can you can obtain approval for Telehealth sessions.